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Why EH&S Managers Need to Rethink Failure

You’re wrong about failure. Just think about your last EHS audit. Did you fight tooth and nail about the auditor’s findings? There’s a better way.

By Cory Sander

You’re wrong about failure. That’s right, I said, “You’re wrong.” Even if you aren’t, it’s very likely that someone you work with is wrong about the common misconception of failure.

Think about your last environmental, health, and safety (EHS) audit. I’ll bet at the first hint of an auditor’s finding, you or someone else from your team, with little, if any, thought or consideration, fought tooth-and-nail with the auditor about the legitimacy of the potential finding. In my 20 years of experience doing both EHS compliance and systems audits, I see EH&S managers do this all the time at organizations of various shapes, sizes, and ranges.

But why? Why do we instinctively tend to defend our processes, operations, and work products so strongly? One simple reason is the thought of failure. Most of us try to avoid failure as if it was a plague. Failure carries stigma. It’s deemed a deficiency, a fault, even a weakness. It’s considered a non-option.

In today’s success-driven and ultra-competitive world, we need to and are expected to be successful. We can’t afford to be failures. We idolize our sports heroes, entertainers, and famous CEOs. We focus entirely on all their successes, accomplishments, and victories and give no attention to the value of their failings.

When missteps and mistakes do occur, we deny or reject the idea of anything but perfection. Even when we are told there has been a slip-up and to fix it, we gloss over it and quickly try to “sweep it under the rug” and forget about it. We make excuses and don’t confront the failure head-on.

Unfortunately, this means we don’t take advantage of the benefits that can be gained from failures. All too often, we’re so focused on not failing that we inadvertently settle for mediocrity. As an alternative to our everyday view of failure, we need to recognize and support the idea that the capacity to make a mistake is vital to human thought, understanding, and progress. When our errors are brought to light, we need to appreciate them as opportunities to get over our egos and return with more robust and smarter solutions.

In the increasingly complex world of EHS compliance, effective trial and error becomes even more essential.  We can’t predict whether or not our ideas will actually work, so we need to be open to practicing failure in a safe space and being prepared to let go of an idea if it misses the mark. We also need to accept the fact that what may have worked 1 or 2 or 10 years ago may not work now or may not be as good as it once was.

We’ve been taught that persistence pays off, so it feels almost criminal to label something as a failure. But being able to recognize a failure means you have the possibility to modify it into something more effective, functional, and practical. Danger lies in thinking failure is impossible and adaptation is unnecessary. Think of the Titanic: unsinkable until it hit an iceberg.

Think about engineers and programmers pushing systems to their breaking points so they can learn more about them. Think about Thomas Edison and the allegedly 1,000 tries it took before he developed a successful prototype for the light bulb. A reporter once asked him how it felt to fail 1,000 times. Edison responded that he hadn’t failed 1,000 times, but rather, the light bulb was an invention with 1,000 steps.

It supposedly took James Dyson 5 years and 5,126 failed prototypes to develop the world’s first bag-less vacuum cleaner.  And, if you’re a sports enthusiast, think of a quote from Michael Jordan. He said, “I have missed more than 9,000 shots in my career. I have lost almost 300 games. On 26 occasions I have been entrusted to take the game winning shot, and I missed.  I have failed over and over and over again in my life. And that is why I succeed.”

Give yourself, your colleagues, and your workplace culture the permission to fail. Failure isn’t likely to cause as much damage as not acknowledging a potential problem in the first place. You need to embrace these small failures, so you can learn and grow from the them. The next time you have an EHS audit try viewing it as a chance to improve yourself and your organization.

By Cory Sander